DMV Dry’s Frequently Asked Questions provide clear, expert answers about our 24/7 water damage restoration, mold remediation, and insurance claim process. Learn how our certified team responds fast, restores your property safely, and works directly with your insurance for a seamless experience.
About DMV Dry / General FAQ
General questions about DMV Dry’s 24/7 restoration services, service area, and certifications.
DMV Dry specializes in water damage restoration, fire and smoke cleanup, and mold remediation. We provide 24/7 emergency response and full reconstruction services to restore your property to pre-loss condition.
Yes, DMV Dry is available around the clock — 24 hours a day, 7 days a week — for all types of water, fire, and mold emergencies.
We proudly serve the entire Washington DC metropolitan area, including Northern Virginia and parts of Maryland.
Absolutely. DMV Dry is fully licensed, insured, and certified under IICRC standards for professional water, fire, and mold restoration services.
Yes. DMV Dry provides full-service restoration — from mitigation and drying to complete reconstruction and finishing — ensuring one seamless process for clients.
Emergency & Technical FAQ
Technical and emergency-related questions about DMV Dry’s rapid response, drying process, and professional restoration procedures.
Our emergency team is available 24/7 and can typically arrive on-site within 60 minutes anywhere in the DMV area. Immediate action minimizes damage and accelerates recovery.
The drying phase usually takes 3 to 5 days, depending on the type of materials affected, humidity levels, and severity of the water intrusion. We monitor the process daily using moisture meters.
We use industrial-grade air movers, LGR dehumidifiers, and negative air machines to ensure fast, efficient drying and prevent mold growth.
In most cases, you can stay in your home. However, if the damage is extensive or affects critical areas like bathrooms or the kitchen, temporary relocation may be recommended for comfort and safety.
Yes. Our team applies antimicrobial and antifungal agents after drying to eliminate residual moisture and inhibit mold growth.
If safe, shut off the main water source, move valuables and electronics from the affected area, and avoid turning on ceiling fixtures if water damage is overhead.
Insurance & Claims FAQ
Common questions about working with insurance companies, claim approvals, and documentation during restoration projects.
Yes. DMV Dry works directly with all major insurance providers. We handle documentation, photos, and moisture logs to ensure your claim is processed smoothly and efficiently.
Typically, no. In most cases, DMV Dry bills the insurance company directly once authorization is received. The homeowner is only responsible for their deductible, if applicable.
That’s perfectly fine. We can review the adjuster’s scope, compare it with our professional assessment, and submit supplements if additional work or materials are required.
We work closely with your insurance adjuster to resolve discrepancies and submit supplemental documentation when needed, ensuring the full scope of restoration is covered.
Most claims are processed within 2 to 4 weeks, depending on the insurance carrier’s timeline. DMV Dry communicates regularly with your adjuster to minimize any delays.